Job Description
Join our dynamic IT team at TechFlow Solutions and become the backbone of our digital operations! We're urgently seeking an IT Support Specialist to provide exceptional technical assistance to our Indianapolis-based workforce. In this critical role, you'll troubleshoot hardware/software issues, maintain system security, and deliver world-class user support. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, this is your opportunity to make an immediate impact!
Responsibilities
- Provide Tier 1-2 technical support for 150+ employees via phone, email, and remote tools
- Deploy, configure, and maintain Windows 10/11 workstations and peripherals
- Manage Active Directory accounts, group policies, and network access
- Diagnose and resolve network connectivity issues (VPN, Wi-Fi, LAN)
- Implement cybersecurity best practices including endpoint protection and patch management
- Document all incidents, resolutions, and standard operating procedures
- Collaborate with vendors for hardware/software procurement and licensing
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Expertise in Active Directory, Office 365, and Microsoft Intune
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Exceptional problem-solving and customer communication skills
- Ability to prioritize tasks in high-pressure situations