Job Description
Join TechFlow Solutions as our next IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional technical support across our Columbus headquarters. This immediate opening offers a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment.
As a key member of our IT department, you'll ensure seamless operations for 200+ employees while driving innovation in our digital infrastructure. We value problem-solvers who thrive in fast-paced settings and are passionate about delivering outstanding user experiences.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain network security protocols and firewalls
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support office AV systems and video conferencing setups
- Conduct quarterly IT security awareness training
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with Service Desk tools (Jira, Zendesk, or ServiceNow)
- Excellent troubleshooting skills for both hardware and software
- Ability to work independently with minimal supervision
- Strong written/verbal communication skills