Job Description
Join TechCorp Solutions as a key IT Support Specialist in the heart of Washington DC! We're seeking a tech-savvy professional to deliver exceptional technical support to our dynamic team. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless IT operations in a fast-paced environment. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in a prestigious location.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for 200+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Office 365, and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure new workstations, laptops, and mobile devices
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with network team on infrastructure projects and maintenance
- Monitor system health using tools like SCCM and SolarWinds
- Conduct user training on IT systems and security best practices
Qualifications
- Associate's degree in IT/Computer Science or 3+ years equivalent experience
- CompTIA A+/Network+ certifications required
- Proficient in Windows 10/11, Microsoft 365, and Active Directory
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Familiarity with cybersecurity protocols and data protection regulations
- Ability to lift 30lbs and work in rack/server environments