Job Description
Join our dynamic IT team at Mountain Tech Solutions and become the backbone of our clients' digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to businesses across Colorado Springs. As a key member of our growing team, you'll troubleshoot complex systems, implement security protocols, and ensure seamless operations for our valued clients. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and servers
- Manage Active Directory, cloud infrastructure, and cybersecurity protocols
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and deployments
- Monitor system performance and proactively address potential issues
- Train end-users on technology best practices and security awareness
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Strong troubleshooting skills with network infrastructure (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities