Job Description
Join our dynamic IT team in Mesa, AZ as an IT Support Specialist! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. You'll be the frontline hero resolving hardware/software issues, optimizing system performance, and ensuring seamless digital experiences for users across diverse industries. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network troubleshooting
- Provide remote and on-site technical support with SLA adherence
- Document incidents, solutions, and asset management in ITSM systems
- Deploy and configure new workstations, peripherals, and software packages
- Collaborate with vendors for hardware procurement and service escalations
- Implement cybersecurity best practices and endpoint security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, PowerShell, and cloud platforms (Azure/O365)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira) and asset management
- Ability to lift 30lbs and work flexible hours for on-site support