Job Description
Join our dynamic IT team as an IT Support Specialist and become the go-to technical expert for our Long Beach operations. We're seeking a proactive professional to deliver exceptional user support while maintaining our digital infrastructure. This role offers growth opportunities in a collaborative environment where your problem-solving skills directly impact business success.
Our ideal candidate thrives in fast-paced settings and possesses a passion for technology and service excellence. Enjoy competitive benefits, flexible work arrangements, and ongoing professional development in a company that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve helpdesk tickets with 48-hour SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Monitor and maintain network security protocols including VPN/firewall management
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service escalations
- Conduct user training on new systems and security best practices
Qualifications
- 3+ years in IT support with Windows/macOS administration experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and cloud services (O365/GCP)
- Strong analytical skills for diagnosing complex technical issues
- Excellent written/verbal communication with customer service focus
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30 lbs for equipment maintenance tasks