Job Description
Join our dynamic IT team in Kansas City and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage ticketing system to resolve user inquiries within SLA targets
- Deploy and maintain desktop/laptop systems including OS installations
- Collaborate with senior engineers on complex system troubleshooting
- Document IT processes and create knowledge base articles
- Conduct user training on new technologies and best practices
- Assist with cybersecurity protocols and access management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of desktop support or help desk experience
- Proficiency with Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals and cloud services
- CompTIA A+ or Network+ certification preferred
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment