Job Description
Join TechFlow Solutions Inc. as an IT Support Specialist and become the backbone of our dynamic Sacramento team! We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive digital transformation. Enjoy a collaborative environment with cutting-edge technology and growth opportunities in California's capital tech hub. What you'll love: Competitive compensation, comprehensive benefits, and the chance to solve complex challenges while mentoring junior staff. Apply today to elevate your career in IT support!
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Deploy, configure, and manage Microsoft 365/Azure cloud infrastructure
- Diagnose and resolve hardware/software issues with SLA adherence
- Execute network security protocols and vulnerability assessments
- Document IT processes using ServiceNow ticketing system
- Lead hardware refresh cycles and asset management initiatives
Qualifications
- 3+ years enterprise IT support experience with Windows Server administration
- CompTIA Network+ or equivalent network certification required
- Proficiency in PowerShell scripting and Active Directory management
- Experience with Service Desk ticketing systems (ServiceNow preferred)
- Strong troubleshooting skills for network connectivity issues
- Bachelor's degree in IT or related field preferred