Job Description
Join our award-winning IT team in sunny Tucson! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines remote flexibility with dynamic in-office collaboration at our modern downtown facility. Enjoy competitive benefits, professional development stipends, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve helpdesk tickets within SLA targets
- Deploy and configure desktop/laptop systems using imaging tools
- Collaborate on cybersecurity initiatives including endpoint protection
- Document SOPs and create user training materials
- Support cloud services (O365, Azure) and mobile device management
- Participate in after-hours rotation for critical system monitoring
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Intune
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and troubleshooting abilities
- Excellent written/verbal communication skills
- Valid Arizona driver's license for occasional client visits