Job Description
Join our dynamic team as an IT Support Specialist in Albuquerque, NM! We're seeking a tech-savvy professional to deliver exceptional technical support across our growing organization. You'll be the go-to expert for troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless IT operations. Enjoy a collaborative environment with growth opportunities and competitive benefits.
Responsibilities
- Provide Tier 1/2 technical support for 150+ users via phone, email, and remote assistance
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Manage Active Directory, Office 365, and cloud-based security protocols
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Monitor system health using tools like SolarWinds and ServiceNow
- Coordinate with vendors for hardware/software procurement and maintenance
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical education
- Proficiency in Active Directory, Office 365, and helpdesk ticketing systems
- Strong troubleshooting skills for hardware, networking, and cloud services
- Excellent communication and customer service abilities
- Experience with endpoint protection solutions (e.g., CrowdStrike, SentinelOne)
- Ability to lift 30lbs and work flexible hours during system outages