Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Louisville, KY! We're a leading technology firm committed to delivering innovative solutions to our clients. As a key member of our IT department, you'll be instrumental in maintaining seamless operations and providing exceptional technical support to our growing team. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise truly makes a difference.
Responsibilities
- Provide responsive technical support for hardware, software, and network issues across the organization
- Manage and maintain Active Directory, user accounts, and system permissions
- Deploy and configure Windows 10/11 workstations and peripheral devices
- Document IT processes, create knowledge base articles, and maintain asset inventories
- Collaborate with cross-functional teams to implement cybersecurity best practices
- Monitor system performance and proactively address potential technical risks
- Train end-users on new technologies and digital tools
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows OS administration, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- CompTIA A+, Network+, or Security+ certification preferred
- Excellent troubleshooting and problem-solving abilities
- Outstanding communication skills and customer service mindset