Job Description
Join our dynamic team as an IT Support Specialist in Memphis! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust IT infrastructure. As a key member of our growing organization, you'll empower colleagues with seamless technical solutions and drive innovation in our digital workplace. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware/software issues via ticketing system and direct assistance
- Deploy and configure desktop/laptop systems, peripherals, and network equipment
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Monitor network performance, troubleshoot connectivity issues, and maintain system documentation
- Execute patch management, security updates, and backup/recovery procedures
- Collaborate with cross-functional teams on IT projects and system improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on desktop/network support experience
- Proficiency in Windows/macOS, Active Directory, and cloud platforms (O365 preferred)
- Strong troubleshooting skills with hardware, software, and network connectivity
- CompTIA A+/Network+ certification or equivalent required
- Excellent communication skills and customer service orientation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies