Job Description
Join our innovative team at Nexus Technologies, a leading IT solutions provider transforming businesses across the Southwest. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base in Las Vegas. Enjoy a collaborative environment, cutting-edge technology, and opportunities for career advancement in a company that values your growth.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and security protocols
- Document incidents, solutions, and asset inventory using ServiceNow
- Train end-users on system best practices and security awareness
- Collaborate with network engineering team on infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+ or Microsoft 365 Certified credentials required
- Expert knowledge of Windows 10/11, Office 365, and cloud services
- Strong troubleshooting skills for hardware, software, and network connectivity
- Excellent customer service with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk preferred)