Job Description
Join our dynamic team as an IT Support Specialist in Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. At TechSolutions Inc., we foster a culture of innovation and growth, offering competitive benefits and opportunities for career advancement. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage and maintain Active Directory environments and user accounts
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document technical issues, resolutions, and asset inventory in ITSM systems
- Collaborate with cross-functional teams to implement IT security protocols
- Train end-users on software applications and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and helpdesk ticketing systems
- Strong diagnostic and problem-solving abilities with technical aptitude
- Excellent communication skills and customer service orientation
- Experience with cloud services (Azure, AWS) preferred
- Valid Oklahoma driver's license for occasional site visits