Job Description
Join our award-winning IT team at Detroit Tech Solutions, where innovation meets community impact. We're seeking a passionate IT Support Specialist to empower our growing client base across Detroit's thriving tech ecosystem. Enjoy hybrid work, cutting-edge tools, and career growth in a company recognized as Michigan's Top Workplace. Your expertise will directly shape the digital transformation of local businesses while enjoying competitive benefits and a collaborative culture.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, cloud services (Azure/O365), and security protocols
- Deploy and maintain Windows 10/11 environments using SCCM/Intune
- Document SOPs and create knowledge base articles for internal/external use
- Collaborate with vendors for hardware procurement and warranty management
- Lead on-site troubleshooting for enterprise clients in Detroit metro area
- Monitor system health using Nagios/SolarWinds and implement preventive measures
Qualifications
- 3+ years in enterprise IT support with Windows administration experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in PowerShell scripting and automation
- Hands-on experience with Microsoft 365 migration projects
- Strong customer service skills with SLA management experience
- Knowledge of VMware/Hyper-V virtualization environments
- Valid Michigan driver's license for occasional client site visits
- Bachelor's degree in IT or related field preferred