Job Description
Join our dynamic IT team at TechSolutions Inc. in Nashville! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. You'll be the go-to expert for troubleshooting hardware/software issues, maintaining network security, and optimizing system performance. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Music City's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Implement cybersecurity protocols and conduct vulnerability assessments
- Provide end-user training and technical documentation
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory, Azure, and O365 administration
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira)