Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in the heart of Washington DC. We're seeking a tech-savvy professional to deliver exceptional technical support to our government and corporate clients. This role offers growth opportunities in cybersecurity, cloud infrastructure, and enterprise systems within a fast-paced, mission-critical environment.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS environments and enterprise applications
- Manage Active Directory, Azure AD, and Microsoft 365 administration
- Deploy and troubleshoot network infrastructure (routers, switches, VPN)
- Implement security protocols and monitor for vulnerabilities
- Document IT procedures and maintain asset management databases
- Collaborate with cross-functional teams on system migrations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell, SCCM, and Intune
- Strong knowledge of TCP/IP networking and DNS
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent customer service and problem-solving skills