Job Description
Join TechSolutions Denver, a leading tech innovator, as our next IT Support Specialist! We're seeking a passionate professional to deliver exceptional technical support to our growing team in the heart of Denver. Enjoy a collaborative culture, competitive benefits, and the opportunity to work with cutting-edge technology in Colorado's thriving tech hub.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible hybrid work schedule
- Modern downtown Denver office with skyline views
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Diagnose and resolve network, hardware, and software issues with SLA adherence
- Deploy and maintain IT assets including laptops, monitors, and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Support office technology including AV systems and conference room equipment
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level knowledge of Windows 10/11 and macOS troubleshooting
- Active CompTIA Network+ or Security+ certification (or equivalent)
- Proficient in SCCM, Intune, or similar endpoint management tools
- Strong understanding of TCP/IP, DNS, and DHCP protocols
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills and customer service orientation
- Ability to lift 30lbs for equipment installation