Job Description
Join NexusTech Solutions as a key IT Support Specialist in our Seattle headquarters. You'll empower our 200+ employees with seamless technical support while shaping our digital infrastructure. We offer competitive benefits, professional development stipends, and a hybrid work model in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions across 150+ devices
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including Windows 11 migrations and security audits
Qualifications
- 3+ years enterprise IT support experience with Windows/macOS environments
- CompTIA Network+ or equivalent network administration certification
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of cloud services (Office 365, AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent troubleshooting skills for complex hardware/software issues