Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Indianapolis. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment where your problem-solving skills shine.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and servers
- Manage Active Directory, Group Policy, and cloud infrastructure (Azure/O365)
- Document technical procedures and maintain service desk ticketing systems
- Collaborate with cross-functional teams to implement security protocols
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in desktop/server support and network administration
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, PowerShell scripting, and SCCM
- Strong knowledge of cloud platforms (Azure preferred)
- Excellent troubleshooting skills with hardware and software issues
- Customer-focused mindset with exceptional communication abilities