Job Description
Join TechNova Solutions as an IT Support Specialist and become the backbone of our dynamic tech team in Charlotte! We're seeking a passionate professional to deliver exceptional technical support to 150+ employees across our growing organization. Enjoy a collaborative environment where your problem-solving skills directly impact business success, with opportunities for growth into cloud infrastructure and cybersecurity specializations.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via ticketing system and remote assistance
- Manage user accounts, permissions, and security protocols across Windows and macOS environments
- Deploy and maintain desktop/laptop systems, peripherals, and mobile devices
- Document technical procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and licensing management
- Support cloud services (Microsoft 365, Azure) and VoIP systems
- Participate in IT infrastructure projects and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Proficiency in Windows 10/11, Active Directory, and SCCM
- Strong knowledge of TCP/IP networking, DNS, DHCP, and firewalls
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Strong written/verbal communication and customer service aptitude