Job Description
Join our dynamic IT team as an IT Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a forward-thinking environment. Apply now to become part of our innovation-driven culture!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across platforms
- Diagnose and resolve complex system issues using remote tools and on-site visits
- Implement and maintain cybersecurity protocols to protect company assets
- Document technical procedures and create knowledge base articles
- Collaborate with vendors to resolve escalated technical problems
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with network infrastructure
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service abilities