Job Description
Join our dynamic team as an IT Support Specialist in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
At TechSolutions Inc., we foster innovation and employee growth. You'll work with cutting-edge technology while maintaining our company's reputation for reliability and efficiency. This role offers direct impact on our daily operations and the chance to develop specialized skills in network administration and cybersecurity.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity best practices and maintain compliance
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Train employees on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration (2016/2019)
- Strong understanding of TCP/IP networking and cloud services
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent problem-solving and communication skills
- Ability to work flexible hours during system outages