Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in one of Florida's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Implement cybersecurity best practices and security awareness training
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and cloud services
- Strong troubleshooting skills for hardware/software issues
- Excellent customer service and communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Valid Florida driver's license for occasional on-site support