Job Description
Join TechCorp Solutions as an IT Support Specialist and be the backbone of our dynamic tech environment. We're seeking a passionate professional to deliver exceptional technical support across our Philadelphia headquarters. In this role, you'll solve complex hardware/software issues, optimize system performance, and collaborate with cross-functional teams to drive innovation. Enjoy competitive benefits, continuous learning opportunities, and a culture that values your expertise.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees, resolving hardware, software, and network issues
- Manage Active Directory, Office 365, and virtual infrastructure (VMware)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with vendors on hardware/software procurement and licensing
- Support office AV systems and meeting room technology
- Lead IT projects including system migrations and security audits
Qualifications
- 3+ years in enterprise IT support with Windows 10/11 and macOS expertise
- CompTIA A+/Network+ or equivalent certification required
- Proficient in PowerShell scripting and automation tools
- Experience with ServiceNow or similar ticketing systems
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Excellent problem-solving and customer service skills
- Ability to prioritize tasks in a fast-paced environment