Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets reliability! We're seeking a dynamic IT Support Specialist to empower our growing client base in Phoenix. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Why NexusTech? Named Arizona's Top Workplace 3 years running, we invest in our people with cutting-edge training programs, quarterly team-building events, and clear career advancement paths. Your work directly impacts businesses across the Southwest, making every day meaningful.
Responsibilities
- Provide Tier 2-3 technical support for 50+ enterprise clients via phone, email, and remote access
- Deploy and manage Windows/macOS endpoints, including imaging, patching, and security configurations
- Resolve complex network issues using Wireshark, PingPlotter, and enterprise monitoring tools
- Execute Active Directory administration, group policy management, and Azure AD synchronization
- Document SOPs, knowledge base articles, and incident reports in ServiceNow
- Coordinate hardware/software deployments across 3 Phoenix metro locations
Qualifications
- 3+ years enterprise IT support experience with Windows 10/11 and macOS
- CompTIA Network+ or equivalent networking certification required
- Proficiency in SCCM, Intune, or Jamf Pro endpoint management
- Experience with Azure AD/O365 administration and SSO implementations
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent customer service skills with ability to de-escalate technical frustrations
- Valid driver's license for occasional on-site client visits