Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in the Houston area. This is your chance to work with cutting-edge technology while making a tangible impact on business operations.
As a key member of our IT department, you'll troubleshoot complex systems, implement security best practices, and optimize daily IT operations. We offer competitive benefits, career growth opportunities, and a collaborative environment where innovation thrives.
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, servers, and network infrastructure
- Manage Active Directory, user accounts, and system permissions
- Deploy and configure Windows 10/11 workstations and enterprise software
- Monitor system health using tools like SCCM and SolarWinds
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity protocols and conduct vulnerability assessments
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of TCP/IP, DNS, DHCP, and network troubleshooting
- Experience with Microsoft 365 administration and Azure fundamentals
- Excellent problem-solving and customer service skills
- Ability to work flexible hours including occasional on-call duties