Job Description
We are seeking a highly skilled and proactive IT Support Specialist to join our elite technical team in San Antonio, TX. This is an urgent opportunity for a dedicated professional to drive our digital infrastructure and ensure our employees have the tools they need to succeed.
In this role, you will act as the primary point of contact for internal technical support, bridging the gap between complex technology and user needs. We offer a collaborative environment, competitive benefits, and a chance to work with cutting-edge enterprise systems.
Responsibilities
- Provide tiered technical support for hardware, software, and network issues via helpdesk ticketing systems and remote desktop tools.
- Manage user accounts, permissions, and Active Directory configurations to ensure secure and efficient access control.
- Perform system installations, upgrades, and patch management for Windows 10/11 environments and Office 365.
- Diagnose and resolve connectivity issues, printer malfunctions, and application conflicts with minimal downtime.
- Maintain accurate inventory records for all IT assets, peripherals, and consumables.
- Document troubleshooting procedures and create knowledge base articles to improve team efficiency.
- Collaborate with senior engineers to implement security patches and perform system backups.
Qualifications
- Certification in CompTIA A+, Network+, or equivalent IT support experience.
- Strong proficiency in Microsoft Windows 10/11, Active Directory, and Microsoft Office 365.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, RDP).
- Deep understanding of networking concepts, TCP/IP, DNS, and basic firewall configurations.
- Excellent verbal and written communication skills to explain technical concepts to non-technical users.
- Ability to troubleshoot hardware components including desktops, laptops, printers, and scanners.