Job Description
Join TechFlow Solutions' dynamic IT team as a Senior IT Support Specialist in sunny Miami! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our robust infrastructure. This hybrid role combines on-site system administration with remote troubleshooting for our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Azure AD, and cloud-based systems
- Deploy and configure Windows 10/11 workstations and mobile devices
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff on troubleshooting methodologies
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows OS, Microsoft 365, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification preferred
- Strong understanding of networking principles (TCP/IP, DNS, VPNs)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent problem-solving skills with customer service orientation
- Ability to lift 30lbs for hardware installation/maintenance