Job Description
Join TechSolve Anchorage's dynamic IT team and enjoy the financial flexibility of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients across Alaska. This role offers immediate compensation opportunities and the chance to work with cutting-edge technologies in a collaborative environment.
As a cornerstone of our operations, you'll troubleshoot hardware/software issues, implement security protocols, and maintain network systems. With competitive pay and weekly payouts, you'll have consistent income flow while advancing your career in Alaska's growing tech sector. Apply today and start earning faster!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and onsite support
- Install, configure, and maintain Windows/macOS environments
- Document tickets, solutions, and procedures in ITSM systems
- Train end-users on software applications and security best practices
- Collaborate with network administrators on infrastructure projects
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and problem-solving skills
- Ability to work flexible hours including occasional on-call duties
- Valid Alaska driver's license required for onsite support