Job Description
Join our award-winning IT team and jumpstart your career with our comprehensive paid training program! We're seeking motivated Help Desk Support Specialists in Las Vegas who are passionate about technology and customer service. No prior IT experience required – we provide all necessary training to launch your career in tech. Enjoy competitive pay, full benefits, and opportunities for advancement into network security or system administration roles.
What We Offer:
- 4-week paid training program covering Windows OS, cloud platforms, and remote support tools
- Industry certifications (CompTIA A+, Google IT Support Professional)
- Health/dental/vision insurance + 401(k) matching
- Growth path to senior IT roles
- Modern downtown Las Vegas office with flexible work options
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and SaaS applications
- Document support tickets using ServiceNow and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct new hire equipment setup and account provisioning
- Participate in continuous improvement of support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical concepts
- Exceptional customer service and communication skills
- Ability to work rotating shifts including weekends
- CompTIA A+ certification (or willingness to obtain during training)
- Experience with ticketing systems (Jira, Zendesk, or similar)
- Valid driver's license and reliable transportation