Job Description
Are you a tech-savvy problem solver looking to make a tangible impact in the heart of New Orleans? We are seeking a highly skilled and customer-focused Help Desk Support Specialist for a direct hire opportunity. In this pivotal role, you will serve as the primary point of contact for our internal employees, ensuring seamless IT operations and minimizing downtime.
Our team thrives on innovation and collaboration. You will work in a dynamic environment where your technical expertise will directly enhance productivity. If you are ready to advance your career in a stable, supportive company, we want to hear from you.
Don't miss this chance to join a premier team in the Crescent City. Apply today!
Responsibilities
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage and prioritize incoming IT support tickets using ServiceNow or Jira.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Assist with user onboarding processes, including account setup and software deployment.
- Provide clear, step-by-step technical guidance and training to non-technical staff.
- Collaborate with the IT infrastructure team to escalate complex issues.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- CompTIA A+ or Network+ certification is a significant plus.
- Minimum of 2 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows, macOS, and Office 365.
- Excellent verbal and written communication skills with a focus on customer service.