Job Description
We are seeking a highly motivated Help Desk Support Specialist to join our growing IT team in Lubbock, Texas. In this pivotal role, you will be the first line of defense for our employees, ensuring smooth daily operations through top-tier technical support.
What makes this role special? We believe in empowering our staff with the best tools. We provide all necessary equipment, including the latest laptops, peripherals, and mobile devices, so you can hit the ground running without the hassle of provisioning your own gear.
At Lubbock Tech Solutions, we pride ourselves on a collaborative culture where your technical skills are valued, and your career growth is a priority. You will work in a modern, hybrid-friendly environment with a team dedicated to excellence.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware (printers, PCs, laptops) and software (Windows, Office, antivirus) issues efficiently.
- Manage and maintain the IT asset inventory, including tracking equipment distribution and repairs.
- Assist with network connectivity troubleshooting and basic server maintenance.
- Document all support tickets and resolutions in our Service Desk system (e.g., ServiceNow or Jira).
- Conduct basic user training on new software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with Active Directory concepts and ticketing systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to lift and carry computer equipment and peripherals (up to 50lbs).