Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Columbus! We're seeking a tech-savvy professional to deliver exceptional user support across our dynamic organization. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today to become part of our innovative tech family!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person requests
- Diagnose and resolve system malfunctions using remote desktop tools and ticketing systems
- Document all interactions, resolutions, and escalations in ITSM platforms with precision
- Deploy and configure new workstations, peripherals, and software installations
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Conduct user training sessions on security protocols and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in corporate IT help desk or technical support roles
- Expertise in Windows OS, Microsoft Office 365, and Active Directory administration
- CompTIA A+ or equivalent certification strongly preferred
- Proficiency with ticketing systems (ServiceNow, Jira) and remote support tools
- Exceptional troubleshooting skills with hardware/software issues
- Strong customer service orientation with excellent communication abilities
- Experience with network protocols (TCP/IP, DNS) and security fundamentals
- Ability to work flexible shifts including occasional on-call rotations