Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Tampa! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues promptly. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a collaborative work environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to launch your career with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Manage ticketing system to track and escalate unresolved issues
- Deploy and configure workstations, peripherals, and mobile devices
- Document solutions in knowledge base for future reference
- Conduct user training on IT systems and security protocols
Qualifications
- 2+ years of hands-on help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication and customer service skills
- Ability to work flexible shifts including occasional weekends
- Valid Florida driver's license for occasional on-site support