Job Description
Join our award-winning IT team at TechNova Solutions and kickstart your career in tech! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing client base in the Research Triangle area. As a cornerstone of our service delivery, you'll resolve complex technical challenges while enjoying a competitive salary package and an immediate $5,000 sign-on bonus upon completion of 90 days. Our collaborative environment offers continuous learning opportunities and career advancement paths in one of America's fastest-growing tech hubs.
Why TechNova Solutions?
- Industry-leading training and certification reimbursement
- Modern hybrid work model (3 days remote/2 days in-office)
- Comprehensive health benefits and 401k matching
- Annual technology stipend for personal equipment
- Clear career progression to senior IT roles
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 150+ enterprise clients
- Document all support cases using ServiceNow ticketing system
- Collaborate with network and security teams on complex incidents
- Train users on new software deployments and security protocols
- Conduct quarterly IT health assessments for assigned clients
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification (required)
- Proficiency in Active Directory, Office 365, and SCCM
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Zendesk, or Jira)
- Exceptional customer service skills with SLA management experience
- Bachelor's degree in IT or related field preferred