Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? Apex Tech Solutions is currently hiring a dedicated IT Support Trainee in Stockton, CA.
We are looking for motivated individuals who want to turn their technical curiosity into a professional career. As a Trainee, you will receive hands-on mentorship and the opportunity to work in a flexible hour environment that accommodates your lifestyle while you learn.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour depending on experience.
- Flexible Schedule: Enjoy the freedom to balance work with your personal life.
- Rapid Growth: Clear pathways to advancement into Systems Administrator and Network Engineer roles.
- Modern Tools: Work with cutting-edge enterprise hardware and software.
If you have a passion for problem-solving and a desire to learn, we want to meet you.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues for end-users in a Windows and Mac environment.
- Help Desk Assistance: Provide Tier 1 support via phone, email, and in-person, managing a high volume of incoming support tickets.
- Hardware Maintenance: Assist in the setup, configuration, and maintenance of computers, printers, and mobile devices.
- Software Installation: Deploy and manage applications, updates, and patches across the organization.
- User Training: Educate staff on best practices for cybersecurity and software usage to reduce technical errors.
- Documentation: Maintain accurate records of technical issues, solutions, and system configurations in the ticketing system.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Technical Aptitude: Basic understanding of computer components, operating systems (Windows 10/11, macOS), and internet protocols.
- Problem Solving: Strong analytical skills with the ability to troubleshoot issues logically and efficiently.
- Communication: Excellent verbal and written communication skills to interact with non-technical users and technical teams.
- Availability: Must be willing to work flexible hours, including some evenings or weekends as required by business needs.
- Enthusiasm: A genuine interest in learning new technologies and a self-starter attitude.