Job Description
Join TechSolutions Inc.'s dynamic IT team as a Part-Time Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to provide exceptional user support in Columbus. Enjoy flexible hours while building your career in a cutting-edge environment. This role offers direct impact on our operational efficiency and employee productivity.
What You'll Love:
- Competitive hourly pay + performance bonuses
- Hybrid work schedule (3 days remote/2 days onsite)
- Free IT certification training programs
- Modern tech stack and collaborative culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service tickets using ServiceNow with SLA adherence
- Deploy and configure workstations, peripherals, and mobile devices
- Document solutions in knowledge base for continuous improvement
- Coordinate with vendors for equipment maintenance and repairs
- Assist with network access, security protocols, and data backups
- Train employees on new software and security best practices
Qualifications
- High school diploma + 1 year help desk experience (A+ certification preferred)
- Expertise in Windows 10/11, Microsoft 365, and basic networking
- Proficient with ticketing systems (ServiceNow, Zendesk, Jira)
- Strong troubleshooting methodology and documentation skills
- Excellent communication with non-technical stakeholders
- Ability to work independently during off-peak hours
- Basic cybersecurity awareness (phishing, password policies)