Job Description
Join our dynamic IT team in Fort Wayne, IN as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and software – just bring your expertise. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment. Help us deliver exceptional technical support to our growing client base while advancing your career in information technology.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, networking, and peripherals
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Deploy and configure company-provided equipment for new hires
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on company software and security protocols
- Maintain accurate asset inventory and documentation
Qualifications
- 2+ years of technical support/help desk experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving and communication skills
- Experience with ticketing systems and remote support tools
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation
- Pass background check and drug screening