Job Description
Join our dynamic IT team at TechSolutions Inc. as an immediate hire Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our San Francisco-based employees. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in technology. Enjoy competitive benefits, modern workspaces, and opportunities for growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve system errors using remote desktop tools and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions in ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated technical issues
- Train users on new software implementations and security protocols
- Monitor system health and perform preventive maintenance tasks
Qualifications
- 2+ years of experience in IT help desk or desktop support
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow preferred)
- CompTIA A+ or equivalent certification required
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional weekends
- Valid California driver's license for equipment transport