Job Description
Are you a tech-savvy problem solver looking to make an impact in the vibrant Reno community? Reno Tech Solutions is seeking a highly motivated Help Desk Support Specialist to join our dynamic IT team. In this pivotal role, you will serve as the bridge between our technology and our users, ensuring seamless operations and top-notch user satisfaction.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Professional Growth: Access to ongoing training and clear pathways for career advancement in IT.
- Modern Environment: Work in a collaborative, innovative setting equipped with the latest technology.
We are looking for a candidate who excels under pressure and thrives on helping others succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and prioritize incoming support tickets using our ticketing system (ServiceNow/Jira).
- Perform system backups and maintenance tasks to ensure data integrity.
- Onboard new employees by setting up their devices and accounts.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is preferred.
- 1-3 years of professional experience in Help Desk or IT Support roles.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills with a patient and customer-centric approach.
- Ability to work flexible hours, including occasional evenings or weekends.