Job Description
Join Lincoln's leading IT services firm as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse client base in the heart of Nebraska. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and is passionate about technology. If you're ready to launch or advance your IT career in Lincoln's vibrant business community, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support via phone, email, and ticketing systems
- Manage user accounts, permissions, and access controls in Active Directory
- Document troubleshooting procedures and knowledge base articles
- Collaborate with network engineers on complex infrastructure issues
- Train end-users on new technologies and security protocols
- Maintain inventory of IT assets and equipment
Qualifications
- 2+ years of experience in desktop support or help desk roles
- CompTIA A+ or equivalent industry certification required
- Proficiency with Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Experience with service desk tools (ServiceNow, Jira, or ZenDesk)