Job Description
Join our dynamic team at Coastal Tech Solutions as a Help Desk Support Specialist in sunny Corpus Christi! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This direct hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding service, apply today to become part of our innovative IT family!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Manage service tickets using Zendesk with SLA adherence and documentation
- Deploy and configure end-user devices including laptops, monitors, and peripherals
- Train users on software systems and security best practices
- Collaborate with Tier 3 engineers for complex escalations
- Maintain asset inventory and configuration management records
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Proficiency with Windows OS, Microsoft 365, and networking basics
- Strong diagnostic skills with ability to troubleshoot remotely
- Excellent written/verbal communication and customer service skills
- Experience with service desk tools (e.g., ServiceNow, Jira)
- Ability to lift 25lbs and work flexible hours including occasional weekends