Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in Lexington! We're seeking a motivated Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to make an immediate impact with same-day start in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and ongoing training to advance your skills. Apply today and start your journey tomorrow!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Troubleshoot Windows/Mac OS, networking, and cloud applications (O365, Azure)
- Document incident tickets, solutions, and knowledge base articles
- Collaborate with senior engineers to resolve complex escalations
- Conduct user training on IT security best practices
- Deploy and configure workstations/servers in hybrid environments
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in Active Directory, SCCM, and ticketing systems (Jira)
- Strong diagnostic skills for Windows/Linux environments
- Excellent communication and customer service abilities
- Ability to work flexible shifts including occasional weekends
- Valid driver's license for occasional on-site support