Job Description
Immediate Hire: Help Desk Support Specialist in Baton Rouge, LA
Join our dynamic IT team as a Help Desk Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges across our organization. This is your chance to launch your IT career in a fast-paced environment with growth opportunities.
Why Apply Today?
• Competitive hourly rate with comprehensive benefits
• On-the-job training and certification support
• Collaborative team culture focused on innovation
• Immediate start date – no waiting!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Install, configure, and maintain computer systems and peripherals
- Document all incidents and resolutions in ticketing systems
- Train employees on new technologies and security protocols
- Collaborate with senior IT staff on complex system issues
- Maintain inventory of IT assets and equipment
Qualifications
- Minimum 1 year of help desk or technical support experience
- Proficiency in Windows OS and Microsoft 365 applications
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- CompTIA A+ certification preferred
- Ability to work flexible hours including occasional weekends