Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Plano, TX! We're seeking a customer-focused professional to deliver exceptional technical support to employees, ensuring seamless system operations and user satisfaction. If you're passionate about solving technical challenges and thrive in a collaborative environment, apply today to grow your career with a leader in innovative technology solutions.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using ITSM tools (e.g., Jira, ServiceNow)
- Install, configure, and maintain desktop/laptop systems
- Document incidents, solutions, and knowledge base articles
- Provide on-site support for critical escalations
- Collaborate with network and security teams on complex issues
- Train users on new technologies and best practices
Qualifications
- 2+ years of experience in IT help desk support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills for hardware/network issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in a fast-paced environment
- Associate degree in IT or related field preferred