Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Laredo, TX! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. This direct hire role offers competitive benefits and career growth in a collaborative environment. If you're passionate about solving technical challenges and helping colleagues thrive, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripheral devices
- Manage service tickets using ServiceNow with SLA adherence
- Document resolutions in knowledge base and escalate complex issues to Tier 3
- Deploy and maintain antivirus/endpoint security solutions
- Train users on new technologies and best practices
- Assist with network administration tasks (switches, VPN, Wi-Fi)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in help desk/desktop support
- CompTIA A+ certification (or willingness to obtain)
- Proficiency in Active Directory, Office 365, and remote tools
- Strong diagnostic and problem-solving abilities
- Excellent communication skills in English/Spanish
- Experience with ticketing systems and ITIL processes
- Valid Texas driver's license for occasional site visits