Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges with precision. This role offers growth opportunities in a collaborative environment where your problem-solving skills will shine. Enjoy competitive benefits, flexible work arrangements, and the chance to make a tangible impact on our users' daily productivity. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and thorough documentation
- Deploy and configure IT assets including laptops, peripherals, and software
- Conduct user training on company applications and security protocols
- Collaborate with network and security teams on escalated incidents
- Maintain IT inventory and asset lifecycle management
- Support office moves and new employee onboarding processes
Qualifications
- 2+ years of experience in Tier 1/2 technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with networking fundamentals
- Excellent written/verbal communication and customer service aptitude
- Experience with ServiceNow or similar ticketing platforms
- Ability to lift 30lbs and work flexible hours during system outages