Job Description
Join our dynamic IT team at InnovateTech Solutions as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support in our Lubbock headquarters. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. Enjoy competitive benefits, professional growth opportunities, and a collaborative work environment in the heart of West Texas!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure workstations, laptops, and peripherals
- Document tickets accurately in ServiceNow and maintain knowledge base articles
- Collaborate with network and security teams for escalated incidents
- Train users on new systems and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills with networking fundamentals
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 20 lbs and work in fast-paced environment