Job Description
Join our dynamic team in sunny San Diego as a Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our growing organization. As a key member of our IT department, you'll be the first point of contact for all technical inquiries, ensuring seamless operations and empowering colleagues with cutting-edge solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in America's Finest City.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage and resolve service desk tickets via ticketing systems (Jira/ServiceNow)
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document solutions and maintain knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk or IT support experience
- Proficiency with Active Directory, Office 365, and cloud services
- CompTIA A+ or equivalent technical certification required
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in a fast-paced environment
- Strong analytical skills for root cause analysis